We have had weeks of vans turning and and men running cables under the pavement every other day then two of them knocked on my door asking if I was on line and said we are installing Fibre Optics I said I am with BT have been for some time , they then looked at the For Sale sigh on the garden , and said sorry you won't be changing over to Fibre then
No said I as soon as the house sells we are off, a few days later I get a text from my sister up north telling me she has been trying to ring my house phone, she tried again and she said I can hear it ringing , I said not this end its not , in fact its been some times since it has rung,
I rang BT to check our landline , no problem with the line then person asked me had I changed over to Fibre , no says I we are with BT but engineers have been working on our street for ages putting in cables
Ah came the reply , have you plugged your phone into your BT router , no says I why ? because you are now on Fibre , why did nobody tell me the two men who called never said anything , you have been changed over to fibre three weeks ago, well it might have been a good idea to tell me.
Spoke to my neighbours they has not been told either
I'd say complain to OfCom but they are so in OpenReach's pocket you'd be wasting your time