Householders who receive poor service from their telecoms provider are to get automatic compensation, the regulator Ofcom has announced.
From 2019 they will get £8 a day if a fault is not fixed, paid as a refund through their bill.
Providers will also have to pay £5 a day if their broadband or landline is not working on the day it was promised. If an engineer misses an appointment, they will have to give £25 in compensation.
This is very welcome news.
For too long the telcos have got away with bad service and having to fork out fines if they do not install a service on the day they agree to, or when a fault is not fixed, is most welcome.
Many people have to take a day off work to get a telephone line installed, or switch ISP and frequently the appointments are missed by the telcos and the customer then has to book another day's holiday for a reappointment. Really, £25 refund for a missed appointment is nowhere near enough.
Have you ever had a missed appointment, or not had a fault fixed in a timely manner?
Did you ask for a refund and more to the point, did you actually get it?