We have just had Fibre optics laid in our estate with grey distribution boxes dotted around.. It's supposed to be for Virgin Media. Is it worth considering?. I read about numerous outages on the Virgin network. How reliable is it really ?.
We're in one of the new fibre areas (Dunfermline) and have been connected for three years now. In that time we've had one outage for broadband (and that was the national one a few months back). I've been working from home for about a year and a half now and VM has been rock solid in that time (other than the aforementioned national outage). TV and phone have been fine also.
My parents live in Dundee and are on the old style HFC network there. They've been connected since it went live there under Telewest/United Artists in the 90's and very few issues in that time (and believe me I'd know if something went wrong as I'm their "IT support desk" ).
The only issue I have with VM is customer services on the rare occasions that I need to call (and if I do now I go through retentions for everything as they're UK based and do more than just retentions!)